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Home > CCC Team > Telecheck/Check Issues
Telecheck/Check Issues
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  • Customer check was declined at the store:
    • Gather customer information:
      • Name
      • Phone Number
      • Routing Number
      • Account Number and Check Number
      • Date and Amount written
      • Name of Bank
    • Advise customer to call Telecheck 800-366-2425
    • Unfortunately we are unable to gather customer information, the customer has to call Telecheck

 

  • Customer check was not tendered correctly and resulted in a collection:
    • Gather customer information
      • Name
      • Phone Number
      • Routing Number
      • Account Number and Check Number
      • Date and Amount written
      • Name of Bank
    • Email Katie information and let the customer know we will be getting back to them

 

  • TCF/Huntington Bank customer
    • Some of these customer accounts did not transfer over when these banks merged TCF to Huntington
      • ​​​​​​​As a result some of these customers have "new" account parameters assigned to their account which results in a decline
      • Please have any customers at the point-of-sale who require an immediate migration call 1-800- 366-2425
      • Mention that their account was recently migrated.
      • They will need to have the old routing and account number and the new routing and account number on hand.
      • The representative will need the information exactly as it appears on the bottom of the checks
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